Services
Crafting Technology Solutions That Drive Impact
Empowering Innovation, Enabling Growth
Founded in 2022, SmartTek Crafts Solutions is a forward-thinking technology company with a global footprint. With offices in Plano, Texas and Hyderabad, India, we specialize in delivering AI-powered contact center platforms, cutting-edge Microsoft solutions, robust data engineering services, and career-enabling training programs.
We are not just a service provider — we are your technology partner, dedicated to driving your growth through intelligent systems and personalized solutions.
1. AI-Powered Contact Center Platforms
Modernize Your Customer Experience
We design and deploy AI-driven contact center platforms that integrate omnichannel support, natural language processing, and workflow automation. Whether you’re upgrading existing infrastructure or building from scratch, our platforms enhance efficiency and elevate customer satisfaction.
Key Benefits
-
Reduced response time
-
Personalized customer interactions
-
Scalable infrastructure
-
Real-time analytics and reporting
2. Microsoft Solutions & Cloud Services
Empower Your Business with Microsoft Technologies
Leverage the full power of Microsoft Azure, Dynamics 365, Power Platform, and Microsoft 365 with our certified professionals. We help you modernize IT environments, streamline operations, and accelerate cloud transformation.
Key Benefits
-
Seamless cloud migration
-
Enhanced productivity and collaboration
-
Secure and compliant IT infrastructure
-
Integration with legacy and third-party systems
3.Data Engineering & Analytics
Unlock Insights with Scalable Data Pipelines
Our data engineering services help you turn raw data into real-time, actionable insights. From data integration to visualization, we build systems that support decision-making, compliance, and innovation
Key Benefits
-
Centralized, clean, and accessible data
-
End-to-end ETL pipelines
-
Advanced analytics and dashboards
-
Future-ready architecture for big data and AI
4.AI Solutions & Automation
Future-Proof Your Business with Intelligence
We develop custom AI models, machine learning workflows, and process automation tools that align with your strategic goals. Our AI services help organizations stay competitive by augmenting human capabilities with intelligent systems.
Key Benefits
-
Intelligent process automation
-
Predictive analytics and customer behavior models
-
Chatbots, NLP, and voice AI integration
-
Cost savings and operational accuracy
5.IT & Contact Center Training
Learn Today. Lead Tomorrow.
Our IT training programs equip individuals with the latest in-demand skills—from full-stack development and cloud computing to customer experience and voice support. Training modules are industry-aligned, hands-on, and include certifications.
Key Benefits
-
Software Development (Frontend & Backend)
-
Microsoft & Cloud Technologies
-
Cybersecurity Fundamentals
-
Contact Center Soft Skills & Systems
6.Career & Placement Services
Your Tech Career Starts Here
We don’t just train; we mentor and place. Our dedicated placement team helps candidates navigate the job market with confidence—through resume building, mock interviews, and job connections with leading recruiters.
Key Benefits
-
Career counseling & profile mapping
-
Interview readiness programs
-
Corporate hiring partnerships
-
Post-placement support and mentoring